United Airlines serves the Dallas area primarily through its strong presence at Dallas/Fort
Worth International Airport (DFW). United does not operate a separate downtown Dallas
passenger office; instead, most passenger services and customer support are provided at
the airport terminals or via official phone and online support.
📍 United Airlines Dallas Office (Airport-Based
Services)
Airport:
Dallas/Fort Worth International Airport (DFW)
2400 Aviation Dr, DFW Airport, TX 75261, USA
United Airlines’ Dallas office is listed at an address associated with its airport operations
and baggage service center at DFW. This location is generally used for administrative
support, baggage inquiries, and customer service escalations, not for general walk-in
ticketing like a downtown ticket office.
Address:
📍 2400 Aviation Dr, United Airlines Baggage Service, DFW Airport, TX 75261, USA
Phone:
📞 +1-800-864-8331 — United Airlines main reservations & customer service (24/7)
Email:
✉️ [email protected] — general inquiries (commonly listed)
Official Website:
🌐 https://www.united.com — bookings, check-in, manage trips, flight status, refunds, and
help center
Office / Counter Hours:
Airport counters operate based on flight schedules, typically from early morning until late
night. The baggage service office may have specific business hours (often Mon–Fri ~9:00
AM–5:30 PM), but customer service phone and online help are available 24/7.
🛫 United Airlines Operations at DFW
United Airlines uses Terminal E at Dallas/Fort Worth International Airport for most of its flight
operations:
● Departure Terminal: Terminal E
● Arrival Terminal: Terminal E
● United check-in counters, ticket desks, and airline customer service are located in
this terminal.
Located between Dallas and Fort Worth, DFW is one of the busiest airports in the U.S. and
is a key connector for United’s domestic network.
🧳 Services Available at United Airlines Dallas
Counters
At United Airlines’ customer service desks and counters inside the airport (Terminal E),
passengers can receive help with:
● ✔️ Flight reservations and ticketing support
● ✔️ Check-in and boarding pass issuance
● ✔️ Flight changes, cancellations, and rebooking
● ✔️ Baggage services (lost, delayed, or damaged luggage)
● ✔️ Special assistance (wheelchair support, unaccompanied minors)
● ✔️ MileagePlus loyalty program enquiries
● ✔️ Seat upgrades and class changes
Airport staff can assist with both routine travel requests and more complex itinerary
questions.
✈️ Travel Tips for Dallas (DFW)
● Arrive early: At least 2 hours before domestic flights, and 3 hours before
international departures is recommended to complete check-in and security
procedures.
● United clubs & lounges: Eligible passengers can access United Club lounges in
Terminal E.
● Mobile app: The United Airlines app allows online check-in, seat changes, upgrades,
and real-time flight updates.
📞 Alternative & Online Support Options
If visiting the airport isn’t convenient, you can use these support channels:
● United Customer Support (24/7): +1-800-864-8331
● United Online Help & Live Chat: Available via the “Help” section on united.com
● Mobile App: Manage bookings, check flight status, and receive notifications
🧠 What You Can Do at Each Location
Location Main Services
United Airlines Counters (DFW Terminal
E)
Check-in, baggage services, boarding
passes, flight day support
United Baggage Service Office (DFW –
2400 Aviation Dr)
Baggage support and administrative
inquiries
United Customer Support
(Phone/Online)
Booking changes, refunds, general inquiries
United Website & Mobile App Online check-in, trip management, flight
status
📌 Summary
● United Airlines Dallas Office: Airport-based at Dallas/Fort Worth International
Airport, 2400 Aviation Dr, DFW Airport, TX 75261, USA
● Customer Service Phone: +1-800-864-8331 (24/7)
● Email: [email protected]
● Website: https://www.united.com
● Main Airport Terminal: Terminal E